For security reasons, each device has its own six-digit password to prevent unauthorized connections. Each user must create his own six-digit device password when connecting for the first time to the device. If you do not remember your password, you will need to contact Customer Support to get a new password.

To contact us please follow the steps below:

  • Press "Other".

  • Press "Help".

  • Select "Contact Us" by pressing .

  • Select the needed topic by pressing .

  • Start a new conversation directly with Customer Support by providing your purchase. Sometimes the answer from the agent can delay. We will answer as soon as possible.