SHIPPING & WARRANTY
WHY HAVE I NOT RECEIVED AN E-MAIL MESSAGE WITH MY PRO ACTIVATION CODE?
Next Generation deviceNextGen users who have ordered the PRO or Ultimate packages will receive the code and everything else included once th...
WHAT IS THE USUAL SHIPPING TIME FOR OBDELEVEN PRODUCTS?
If the package is sent via Lithuania national post or Deutsche post delivery time is 3-14 business days in Europe, and 7-30 business days in...
WHAT SHIPPING CARRIERS DO YOU USE?
Lithuanian national post, UPS, DHL Express, Deutsche post and Amazon carrier services
HOW CAN I TRACK MY SHIPMENT?
After package is sent you will get an automatic e-mail from the system that package is in transit. In this email you will find the link that...
I HAVE ENTERED THE WRONG ADDRESS
If you have entered the incorrect address in order information please contact the customer service team immediately and provide an orde...
WHY DIDN'T I GET MY SHIPMENT?
Sometimes the shipments are delayed. The first step, in this case, should be to check the tracking information for the current status and if...
WHEN WILL MY ORDER BE SHIPPED?
Normally it takes one business day after the payment is accepted and the order is ready to ship. If the payment was completed before the wee...
HOW CAN I PAY FOR MY ORDER?
If you have placed your order and the status of your order is "Awaiting Credit Card Payment" you should have received the information by ema...
WHO PAYS THE CUSTOMS FEES?
When a package ships internationally it may be subject to import taxes, customs duties, and/or fees imposed (e.g. handling fees) by the dest...
DO I HAVE DEVICE WARRANTY?
Hardware devices provided by Voltas IT (“Hardware”) are warranted to be free from defects in materials or workmanship under normal use...
HOW CAN I RETURN MY ORDER?
Quality hardware can be returned to VOLTAS IT within 14 working days for any reason. Returned goods must be in the original packaging and wi...
REFUNDS FOR PURCHASED CREDITS
We leave the right to issue refunds of credits, that were purchased directly via the OBDeleven application, at our selection. If we issue a ...
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