Why have I not received an e-mail message with my PRO activation code?
Next Generation deviceNextGen users who have ordered the PRO or Ultimate packages will receive the code and everything else included once th...
What is the usual shipping time for OBDEleven products?
If the package is sent via Lithuania national post delivery time is 3-14 business days in Europe, and 7-30 business days in the United State...
What shipping carriers do you use?
Lithuanian national post, UPS, DHL Express and Amazon carrier services
How can I track my shipment?
After package is sent you will get an automatic e-mail from the system that package is in transit. In this email you will find the link that...
I have entered the wrong address
If you have entered the incorrect address in order information please contact the customer service team immediately and provide an orde...
Why didn't I get my shipment?
Sometimes the shipments are delayed for some reasons. The first step, in this case, should be to check the tracking information for the curr...
When will my order be shipped?
Normally it takes one business day after the payment is accepted and the order is ready to ship. If the payment was completed before the wee...
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