Virtual goods, such as PRO and Ultimate subscription plans, can be returned within 30 days if you have not used them within 30 days of purchase. If you have used at least one feature of PRO or Ultimate subscription plans, they cannot be returned.
Unused credit activation codes can be returned within 30 days (starting from the moment the code is generated).
How to return the purchased item?
Follow the steps below to return the purchased item. You will need to start the return process via the OBDeleven website https://obdeleven.com/en/login?back=my-account. (if you have selected the shipping via Amazon, so you will need to contact Customer Support).
When return will be received in our warehouse status of your return will be changed to “Return completed” or “Return denied”.
Return completed - means that your money will be refunded.
Return denied - our agent will contact you about issues with your returned items.