For security reasons each device has its own six-digit password to prevent unauthorized connections. Each user must create his own six-digit device password when connecting to the device for the first time. If you do not remember your device password you can use the function "forgot password".

Press "FORGOT PASSWORD?" and the password will be sent to your user email on which the password was created.

If you do not have access to the email you can contact our Customer Support on the steps below:

  • Open the side menu by pressing .

  • Open the help menu by pressing .

  • Open the chat by pressing .

  • Selected the needed topic by pressing .

  • Start a new conversation directly with Customer Support by pressing and by providing your purchase.

Sometimes the answer from the agents can take some time. We will answer as soon as possible during business hours.